Kikreya's Privacy Policy

Kikreya is a trusted online gaming platform for users in Bangladesh. We believe you should have full control over your personal data, which is why our privacy policy is written in plain, clear language — no complicated legal jargon.

This privacy policy explains what data Kikreya collects, why it is collected, how it is used, and what steps we take to protect it. This policy is part of our Terms & Conditions Should be read together with.

Kikreya's privacy policy applies when you visit our website, create an account, play games, make transactions, or contact our support team. Feel free to reach out to us directly with any questions.

Kikreya collects various types of information to deliver our services. This data is gathered in three ways — directly from you, automatically through your use of the platform, and from third parties.

Information You Provide Directly

Automatically Collected Information

• IP Address — for security and fraud prevention.
• Browser and Device Information — to improve service quality.
• Gaming Activities — to analyze preferences and ensure responsible gaming.
• Transaction History — for account statements and security.
• Login Time and Location — to prevent unauthorized access.

Kikreya uses your data only for specific, legitimate purposes. We never process your information beyond what is necessary, in line with our privacy policy.

• Account Management: To complete registration, login & account verification.
• Transaction Processing: For managing deposits, withdrawals & bonuses.
• Customer Service: To resolve your issues and answer your questions.
• Security: To prevent fraud, manipulation & money laundering.
• Legal Obligations: To meet regulatory requirements.
• Service Improvement: For analytics to improve your gaming experience.
• Relevant Contact: To notify you of important updates & promotions (you can opt out anytime).
• Responsible Gaming: To detect unusual gaming patterns and offer assistance.

Kikreya follows industry-leading security standards to protect your data. As part of our privacy commitment, we maintain multiple layers of security to keep your information safe.

Retention Period

• Active account data — retained as long as the account remains open.
• Closed account data — maximum 5 years after closure (for legal requirements).
• Transaction records — minimum 7 years (as per financial regulations).
• Cookies & browsing data — until session ends or maximum 1 year.

Kikreya uses cookies to enhance your browsing experience and ensure essential functionality. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand website traffic — can be disabled.
• Performance Cookies: To improve site speed and quality — can be disabled.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain services.

The core principle of Kikreya's privacy policy is that your data will never be sold. However, in certain specific circumstances, limited information may be shared with trusted parties.

• Payment Provider: Only the information necessary to complete transactions.
• KYC Verification Services: For identity verification.
• Cybersecurity Firms: For fraud detection.
• Legal Authorities: In accordance with legal requirements for valid investigations.
• Analytics Tools: For service development — but without personally identifiable information.

Kikreya's privacy policy gives you full control over your data. Your key rights are outlined below.

Kikreya strictly prohibits anyone under 18 from using the platform. In line with our privacy policy, we never knowingly collect data from minors.

• Date of birth is mandatory and verified during registration.
• Proof of age documents may be requested in suspicious cases.
• If a user is identified as a minor, their account is closed immediately.
• Any data collected from a minor is deleted without delay.

Kikreya may update this privacy policy as needed. When changes are made, we take the following steps:

• The date of change will be updated at the top of this page.
• Notifications will be sent to your registered email for significant changes.
• At least 14 days' notice will be given before major changes take effect.
• Continued use of the site after changes will be considered acceptance of the new policy.

We recommend visiting this page regularly. If you have questions about any changes, contact support.

If you have any questions, requests, or complaints regarding this privacy policy, please get in touch. Kikreya's data protection team is always ready to help.

For more information, visit our FAQ Page or Responsible Gaming View page.